A collection executive manages the recovery of outstanding payments by contacting clients negotiating payment plans and maintaining accurate records while adhering to legal and company policies Key responsibilities include achieving collection targets ensuring customer service resolving discrepancies and reporting on account status to management Essential skills for this role are strong communication negotiation problem-solving and organizational abilities Key Responsibilities Payment Recovery Proactively contact clients with overdue payments to recover outstanding debts Negotiation Establish payment plans terms and timelines that are acceptable to both the client and the company Record Keeping Maintain accurate and detailed records of all collection efforts transactions and outcomes Customer Service Provide excellent customer service to maintain positive client relationships even during difficult conversations Problem Solving Address and resolve payment discrepancies and other potential issues between clients and the business Reporting Provide regular reports and updates to management on the status of collections outstanding debts and achieved targets Compliance Ensure all collection activities comply with company policies and relevant legal and regulatory guidelines Essential Skills Communication Clearly and effectively communicate with clients to explain the purpose of collections and negotiate solutions Negotiation The ability to discuss and agree on terms and payment plans with clients Problem-Solving Skill in identifying issues and finding mutually beneficial solutions Organizational Skills Strong abilities in managing time maintaining records and handling multiple accounts Negotiation The skill of discussing and agreeing on payment terms and plans with customers Customer Service The ability to maintain a positive and qualified demeanor to preserve customer relationships Qualifications Experience Education A high school diploma or equivalent is typically required with higher education being a plus Experience Proven experience in collections finance or customer service is beneficial Other A valid driver s license and reliable transportation may be necessary for field collection roles Job Type Full-time Pay 14 000 00 - 18 000 00 per month Benefits Health insurance Provident Fund Work Location In person

📌 Collection Executive (Ghazipur)
🏢 Khushbu Auto Finance
📍 Ghazipur