Designation Patient Counsellor Qualification Graduate or Above Department Marketing and Clinical Programs Work Experience 2 Years Total Opening 1 Location Bardez Goa POSITION GUIDELINES DOCUMENT- JOB DESCRIPTION RESPONSIBILITIES DEPARTMENT MARKETING CLINICAL PROGRAMS POSITION PATIENT COUNSELLOR REPORTING TO BRANCH HEAD QUALIFICATION GRADUATION POST GRADUATION EXPERIENCE 2 - 5 YEARS DRESS CODE SPECIFIED DRESS CODE WITH I D CARD DUTY HOURS AS PER SCHEDULED REQUIREMENTS Key Responsibilities Address patient queries regarding diagnosis treatment options cost estimates admission process and doctor availability Coordinate between patients and departments doctor diagnostic billing admission desk etc to ensure a seamless experience Counsel patients on the importance of timely treatment and follow-ups Handle digital or walk-in leads and convert them into consultations or admissions as needed Provide guidance on available packages discounts insurance related queries Ensure all patient interactions are documented accurately in the system Assist in follow-up calls and re-engagement of old or non-converted patients Maintain confidentiality and adhere to ethical healthcare communication standards Taking patient reviews and feedback Key Skills Required Excellent communication Hindi English and interpersonal skills Patient empathetic and persuasive attitude Ability to handle pressure and multitask Basic knowledge of healthcare terminology and hospital processes Familiarity with CRM or Hospital Information Systems HIS is a plus

📌 Patient Counsellor (Goa)
🏢 RG STONE UROLOGY & LAPAROSCOPY HOSPITAL
📍 Goa