Manage delivery operations Manage daily delivery operations across multiple outlets ensuring timely and accurate order fulfillment Monitor KPIs such as delivery time order accuracy customer satisfaction and cost per delivery Implement SOPs for delivery processes packaging standards and hygiene protocols Coordinate with third party agencies for smooth delivery operation Work closely with POC of delivery partners to improve performance Identify bottlenecks and implement process improvements to reduce delivery time and cost Team Management Recruit train and supervise delivery coordinators packing staff and delivery executives Work closely with outlet team to improve delivery operations Conduct regular performance reviews and provide coaching for continuous improvement Ensure compliance with safety standards and local regulations Customer Experience Resolve escalated delivery-related customer complaints with empathy and urgency Analyse feedback trends to improve delivery experience and packaging quality Collaborate with marketing and customer service teams on loyalty and feedback initiatives QUALIFICATION JOB REQUIREMENTS 5 years of experience in delivery logistics operations preferably in food service or retail Prior experience of managing restaurant delivery operations or cloud kitchen models Proven track record of managing multi-location delivery teams Strong analytical skills and familiarity with delivery tech platforms Excellent communication leadership and problem-solving abilities Ability to work independently and as part of a team Strong problem-solving and decision-making skills Proficiency in restaurant management software online delivery platform operations and office suite Languages - English Malayalam Hindi Job Types Full time Permanent Pay 32 000 00 - 35 000 00 per month Benefits Food provided Schedule Day shift Morning shift Rotational shift Experience Restaurant 5 years Required Delivery in food service 5 years Required Language Hindi Preferred Work Location In person