Job Summary As a Student Account Manager SAM at Vedantu you will be at the forefront of driving student success and ensuring parent satisfaction This role involves end-to-end relationship management with parents supporting their journey through prompt communication issue resolution and a focus on student learning outcomes You ll work closely with internal teams including teachers operations and sales to deliver a seamless experience Following is a detailed job description 1 Parent Relationship Management Build and nurture robust trust-based relationships with parents Proactively address parent concerns and ensure all queries are resolved promptly Ensure high parent satisfaction and achieve monthly NPS Net Promoter Score targets 2 Communication Empathy Communicate effectively with parents showing empathy and professionalism at all times Demonstrate strong written and verbal communication skills in English Remain calm composed and solution-oriented under pressure 3 Renewals Upsell Cross-sell Identify and act on opportunities for course renewals upgrades or cross-selling Execute strategic upselling initiatives to increase customer value Maintain a healthy pipeline of potential closures through relationship-building 4 Cross-functional Coordination Collaborate with internal teams Sales Tech Teaching and Ops to align on student progress and parent needs Ensure seamless execution of solutions and timely resolution of issues 5 Reporting Insights Generate and present regular reports on account performance renewals and potential growth areas Provide data-backed insights to support strategic decision-making Qualifications Bachelor s degree in Business Operations or a related field 1-3 years of experience in Account Management Customer Success or a similar role Strong interpersonal communication and problem-solving skills A proactive and empathetic approach to relationship management Ability to thrive in a fast-paced high-growth environment Job Type Full-time Pay 360 000 00 per year Work Location In person