Company Description WNS Holdings Limited NYSE WNS is a leading Business Process Management BPM company We combine our deep industry knowledge with technology and analytics expertise to co-create cutting-edge digital-led transformational solutions with clients across 10 industries We enable businesses in Travel Insurance Banking and Financial Services Manufacturing Retail and Consumer Packaged Goods Shipping and Logistics Healthcare and Utilities to re-imagine their digital future and transform their outcomes with operational excellence We deliver an entire spectrum of BPM services in finance and accounting procurement customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client We co-create and execute the future vision of 400 clients with the help of our 44 000 employees Process Knowledge of Insurance product and guidelines Fair understanding of Lloyd s Market i e Bureau Non-Bureau and Company Market Good understanding of reading agreed Signed slips and Endorsements Knowledge Experience in Policy Administration System Validate and send Invoice policy documents to Client i e Debit Credit Note EOC Evidence of Cover Create and validate LPAN manually or generated from Policy Administration System IMR submissions Handling XIS queries and liaising with business for timely resolution Responsible for maintaining a higher RFT for LPAN submissions Managing reconciliation query from Accounts team Effective communication with internal and external stakeholders Knowledge on creating risk and premium bordereauxSkills - Comprehension skills - understanding requests and be able to apply DPM rules to process the request satisfactorily Written communication skills - English ability to articulate responses queries MS Excel skills - working knowledge of MS Excel MS Word skills - working knowledge of MS Word Basics of Insurance- accreditations are an advantage Proficiency in MS Excel - e g pivot tables Vlookups formatting alignments Strong verbal written communication Ability to manage resolve queries - can articulate written and verbal responses satisfactorily for the customer Understanding of upstream downstream processes Coaching skills Escalation handling skills Documentation skills - is able to create process maps updated DPMs manuals Stakeholder communication relationship building skills Analytical mindset - is able to analyse customer queries and respond appropriately Decision making ability - able to take decisions basis customer history investigation and prior knowledge of Mandatory - Graduates 3-4 years Experience Mandatory London Market Work Experience in Underwriting data entry Should have experience in processing on Applied Epic CSR 24 and Certificate of Insurance Qualifications Mandatory - Graduates 3-4 years Experience Mandatory London Market Work Experience in Underwriting data entry Should have experience in processing on Applied Epic CSR 24 and Certificate of Insurance