Role Overview The Lead - Customer Success Key Account Management role is responsible for managing client relationships after onboarding The role includes onboarding coordination ongoing account management renewals retention and driving cross-sell and up-sell opportunities within existing accounts Background is versatile as long as the candidate has owned accounts post-onboarding Key Responsibilities - Own client relationships after onboarding and act as the primary point of contact - Coordinate client onboarding and implementation activities - Manage ongoing client engagement and relationship health - Identify and drive cross-sell and up-sell opportunities - Handle or support contract renewals and renewal discussions - Drive client retention and prevent churn through proactive engagement - Own escalations and coordinate resolution with internal teams - Collaborate with Operations Product Tech and Support teams - Track account health engagement and retention indicators - Maintain documentation SOPs and account management processes Required Experience Skills - Experience in Customer Success Key Account Management Account Management or Relationship Management roles - Hands-on experience with client onboarding and post-onboarding account handling - Exposure to renewals retention and account growth cross-sell up-sell - Experience with corporate or enterprise clients is preferred - Background in wellness insurance corporate benefits health-tech or B2B services is acceptable - Strong communication and stakeholder coordination skills - Ability to manage multiple accounts and priorities Job Type Full-time Pay Up to 2 000 000 00 per year Benefits Health insurance Provident Fund Education Master s Preferred Experience Customer success 5 years Required onboarding clients 5 years Required Account management 5 years Required Team Leading 2 years Required Location Bengaluru Karnataka Required Work Location In person

📌 Customer Success Manager (Karnataka)
🏢 Expressions Learning Resources Private
📍 Karnataka