Job Title Customer Service Representative Department Customer Relations Location Solan Himachal Pradesh Employment Type Internship Full-Time Hybrid Duration 03-06 months About Vihaas Design Technologies Vihaas Design Technologies is an emerging Research Development R D company specializing in telecommunication systems technology design and innovative engineering solutions We focus on developing high-performance products advancing communication technologies and delivering exceptional service standards across industries As we continue to expand we re looking for a Customer Service Representative Intern to join our team The role offers an excellent opportunity to gain practical experience in customer relationship management within a cutting-edge R D and telecom environment Role Overview The Customer Service Representative Intern will assist in managing smooth communication between clients partners and internal teams This role involves handling inquiries resolving issues and ensuring that every stakeholder receives prompt and qualified support It s ideal for individuals who are proactive detail-oriented and eager to learn customer service operations in a technology-driven organization Key Responsibilities Communicate with clients and customers through email phone and chat in a professional and courteous manner Address customer inquiries service requests and support tickets promptly and effectively Provide accurate information about products services and technical processes Coordinate with internal technical operations and logistics teams to ensure smooth delivery and service resolution Build and maintain positive long-term relationships with customers and partners Maintain accurate records of customer interactions issues and feedback Ensure all communication aligns with Vihaas s brand standards and professional tone Requirements Graduate or currently pursuing a degree in any discipline Excellent written and verbal communication skills in English Strong interpersonal problem-solving and multitasking abilities Professional attitude patience and the ability to stay calm under pressure Basic understanding or interest in telecom technology or R D operations preferred Flexible and reliable in managing communication across varied schedules What We Offer Hands-on experience in customer service and communication within a tech and R D environment Exposure to real-world client handling and operations in the telecom industry Opportunity for career growth and potential full-time employment upon successful completion A collaborative innovative and supportive work culture Join Us If you re passionate about communication enjoy solving problems and want to be part of a forward- thinking R D telecom company we d love to have you on our team Job Type Internship Contract length 3 months Work Location In person