We are looking for a dynamic and customer-oriented individual to join our team as a Customer Support Representative with sales skills In this role you will provide exceptional support to customers while also identifying sales opportunities to drive revenue You will be the face of the company offering solutions to customer inquiries and assisting in promoting and selling products when appropriate Key Responsibilities 1 Customer Support Respond promptly and professionally to customer inquiries via phone email or chat Troubleshoot customer issues providing effective solutions and ensuring customer satisfaction Maintain up-to-date knowledge of products to answer customer queries accurately Handle complaints or escalations and work towards swift resolutions Ensure a positive customer experience through active listening and empathy 2 Sales Skills Identify and pursue sales opportunities during customer interactions Maintain a strong understanding of the product offerings to effectively recommend solutions Work closely with the sales team to ensure seamless transitions from support to sales 3 Collaboration Collaborate with your team to ensure customers are satisfied and their needs are met Provide feedback on customer concerns trends and potential improvements to the product Skills and Qualifications 1 Proven experience in customer support or customer service roles 2 Basic sales experience or a willingness to learn sales techniques 3 Good communication and problem-solving skills 4 Ability to multitask and work effectively in a quick-paced environment 5 Familiarity with CRM software or similar tools 6 Excellent interpersonal skills with a passion for helping customers 7 Ability to work both independently and as part of a team Job Types Full-time Permanent Pay 18 000 00 - 20 000 00 per month Benefits Cell phone reimbursement Paid time off Provident Fund Work Location In person

📌 Customer Support Executive (cse) (Uttar Pradesh)
🏢 Important Company of the Sector
📍 Uttar Pradesh