Role Client Services Associate Location Bangalore India Full Part-time Full time Build a career with confidence Carrier Global Corporation global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come From the beginning we ve led in inventing new technologies and entirely new industries Today we continue to lead because we have a world-class diverse workforce that puts the customer at the center of everything we do About the role This role will be responsible for account setup Management Order Support quote management customer and product support Key Responsibilities Account Set Up Management relating to Customer Relationship Management ERP database maintenance Coordinate with Sales and customer to enter appropriate account information Order Support Purchase Order Contract review order qualification and processing post sales follow up customer and program engagement coordination with Sales Professional Services and Supply Chain departments Collaborate with Supply Chain Inventory Programming Shipping and Finance departments to ensure on time deliveries and consistent customer communication Phone support - field inbound calls regarding customer inquiries and orders Quote Management Customer Product Support Troubleshoot logistic product and procedural issues Act as a customer advocate to ensure timely delivery and engage in customer complaint process Actively participate with Client Services team to establish processes and improve efficiency Add value to internal and external customers Support clients program project compliance Lead qualification and follow up with Sales Return Materials Authorization for post-sale services Complete projects with little supervision and or direction Other tasks as assigned Benefits We are committed to offering competitive benefits programs for all of our employees and enhancing our programs when necessary Make yourself a priority with flexible schedules parental leave Drive forward your career through professional development opportunities Achieve your personal goals with our Employee Assistance Programme Our commitment to you Our greatest assets are the expertise creativity and passion of our employees We strive to provide a excellent place to work that attracts develops and retains the best talent promotes employee engagement fosters teamwork and ultimately drives innovation for the benefit of our customers We strive to create an environment where you feel that you belong with diversity and inclusion as the engine to growth and innovation We develop and deploy best-in-class programs and practices providing enriching career opportunities listening to employee feedback and always challenging ourselves to do better This is The Carrier Way Join us and make a difference Apply Now Carrier is An Equal Opportunity Affirmative Action Employer All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status age or any other federally protected class Job Applicant s Privacy Notice Click on this link to read the Job Applicant s Privacy Notice