Brief Description about role We are seeking a Lead Site Reliability Engineer Lead SRE to serve as a technical leader and subject matter expert across IT Operations ITOps This team provides 24x7 proactive and reactive support in a fast-paced and dynamic environment The ideal candidate should have the aptitude to manage multiple clients and tasks while providing support across the team He She will be responsible for leading a team of technical analysts and SREs supporting enterprise applications within providers such as but not limited to Microsoft Azure O365 Amazon Web Services and Rackspace In addition the Lead SRE will have responsibilities to oversee and provide technical delivery process execution ticket management incident triage and technical support for end-users applications infrastructures and cloud resources Proactive work includes project support system administration and maintenance Prioritization of work and time management is crucial The candidate must be generally excited about all things technology exhibit outside-the-box thinking and have an approachable attitude and personality The Lead SRE role is client-facing and has management leadership and delivery responsibilities for the Rightpoint IT Operations team in Jaipur India It will require daily communication in English over the phone and via written communication email updates ticket updates Responsibilities Lead and mentor a team of technical analysts and engineers Provide professional support in a fast-paced environment Provide technical guidance in order to administer manage and support cloud infrastructure solutions including virtual machines cloud services virtual network configuration Implement administer and support highly available solutions in multiple environments such as Azure Load Balancing services Active Directory Federation Services and Web Application Proxy configurations Apply security best practices in solution design and implementation Oversee post-implementation operations and support for cloud environments Collaborate with development teams and clients to establish consistent DevOps practices across environments Collaborate closely with internal and client stakeholders Provide technical guidance for onboarding new environments into ITOps Serve as a technical escalation point for the team and clients for complex troubleshooting Provide technical leadership and serve as an escalation point for the management operations and support of cloud solutions post implementation Triaging routing alerting issue isolation troubleshooting and resolution of systems and applications Identification of trends recurring problems and root cause identification Own and contribute meaningful documentation to the knowledge base Take part in an on-call pager rotation to provide support coverage At times participate in support coverage during non-business hours and or provide additional coverage as needed Act as a technical escalation for troubleshooting complex issues Act as an incident manager This is a billable role with utilization targets Other responsibilities as assigned Minimum Requirements Minimum 10 years of progressive IT experience Considered to be highly proficient in administering Microsoft Azure and O365 10 years working with cloud platforms Azure AWS GCP Rackspace 10 years of experience in consulting or digital agency environments 8 years in a leadership or team lead role Proficiency in Microsoft technologies and scripting PowerShell Familiarity with network security compliance and infrastructure components VPN firewalls DNS CDN Experience with web technologies IIS Sitecore SharePoint AEMaaCS Adobe Commerce Hands-on experience with monitoring tools Azure AWS Monitoring LogicMonitor NewRelic Datadog Kibana Grafana Exposure to AI-driven operations AIOps observability Knowledge of virtualization platforms Hyper-V VMware is a plus Provide technical leadership for the management operations and support of cloud solutions post-implementation Identification of trends recurring problems and root cause identification Robust documentation skills and attention to detail Excellent communication and relationship management abilities Take part in an on-call pager rotation to provide support coverage At times participate in support coverage during non-business hours and or provide additional coverage as needed This is a billable role with utilization targets Self-motivated team-oriented and eager to learn beyond your comfort zone Knowledge of sound business practices and a proven track record of anticipating and exceeding customer expectations Other responsibilities as assigned Required Education Bachelor s degree in computer science MIS or related field Our Commitment to You No matter who you are where you come from who you love what you believe or what you geek out about we bring people together to make great work That s what makes us Rightpoint Advantages and Perks at Rightpoint 30 Paid leaves Public Holidays Casual and open office environment Flexible Work Schedule Family medical insurance Life insurance Accidental Insurance Regular Cultural Social Events including Diwali Party Team Parties Team outings etc Continuous Training Certifications and Learning Opportunities First-hand experience dealing with security incidents EEO Statement Rightpoint a Genpact Company is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws We are committed to creating a dynamic work environment that values diversity and inclusion respect and integrity customer focus and innovation

📌 Lead Site Reliability Engineer (Karnataka)
🏢 Rightpoint
📍 Karnataka