The Customer Service Executive Voice will be the primary point of contact for our customers You will handle inbound and or outbound calls addressing inquiries resolving technical issues and ensuring a high-quality service experience The goal is to provide First Call Resolution FCR while maintaining the brand s reputation Key Responsibilities Customer Interaction Answer calls professionally to provide information about products or services take orders or cancel accounts Problem Solving Listen actively to customer grievances identify the root cause and provide effective solutions or escalations Documentation Maintain accurate records of interactions and transactions by logging details of inquiries complaints and comments in the CRM Quality Compliance Adhere to communication scripts and meet specific Key Performance Indicators KPIs such as Average Handling Time AHT and Quality Scores Upselling Cross-selling If applicable Identify opportunities to suggest additional products or services that provide value to the customer Key Skills and Qualifications Communication Excellence You must possess superior verbal fluency explicit diction and the ability to simplify complex information Active listening is critical to ensure customer needs are understood the first time Educational Background A High School Diploma is typically the minimum requirement though a Bachelor s Degree is often preferred for specialized lines of business Technical Proficiency Proficiency in Microsoft Office and the ability to learn complex CRM Customer Relationship Management software quickly You should be comfortable multi-tasking navigating multiple tabs and databases while keeping a conversation flowing Emotional Intelligence The ability to remain empathetic and composed during difficult interactions Being thick-skinned helps in managing back-to-back calls without losing service quality Operational Flexibility Since BPOs often serve global markets you must be willing to work in a 24 7 shift rotation which includes night shifts weekends and public holidays Job Types Full-time Permanent Pay 15 000 00 - 35 000 00 per month Experience Inbound voice 1 year Preferred telecalling 1 year Preferred Work Location In person

📌 Customer Service Executive (Maharashtra)
🏢 Param Consulting Services
📍 Maharashtra