Sales Support Executive - IT Hardware Location Ahmedabad India Work from Office Work Hours UK Time Zone 9 00 AM to 6 00 PM IST 2 30 PM to 11 30 PM Salary 3 6-4 8 LPA plus additional incentives based on performance Company Overview Repair Script Limited operating under the Repaird brand is a UK-based company specializing in IT Hardware Repair IT Support and Data Recovery Services We have recently established a presence in Ahmedabad India and are looking for talented professionals to join our growing team This role focuses on delivering exceptional customer service and driving sales conversions while maintaining high-quality support for our UK clients Key Responsibilities Sales Lead Conversion Handle incoming inquiries from potential clients regarding IT hardware repair data recovery and IT support services Use a consultative approach to assess client requirements provide solutions and close sales effectively Follow up on leads generated through the website email and other marketing channels Achieve monthly and quarterly sales targets through effective lead management and conversion strategies Customer Support Provide end-to-end support to clients including answering queries addressing concerns and guiding them through the repair process Act as the main point of contact for clients ensuring timely updates on job progress and repair status Maintain detailed records of interactions in the CRM system ensuring accuracy and prompt follow-up Technical Assistance Offer preliminary troubleshooting advice to clients on hardware issues based on their queries Coordinate with the technical team to provide accurate quotes and repair timelines Understand IT hardware and data recovery processes to explain them effectively to clients Client Relationship Management Build and maintain strong relationships with clients to encourage repeat business and positive word-of-mouth referrals Collect and respond to client feedback to enhance the quality of service provided Team Collaboration Work closely with the UK-based team and technicians to ensure smooth workflow and communication Coordinate with internal departments for seamless service delivery Skills Requirements Essential Skills Fluency in English with a neutral or international accent Strong communication and interpersonal skills to handle UK-based clients professionally Sales-oriented mindset with a proven track record of achieving targets Excellent problem-solving abilities and attention to detail Preferred Skills Background in IT hardware data recovery or IT support Familiarity with CRM tools Trello and ticketing systems Prior experience in handling international customers preferably in the UK or similar markets Experience 2-5 years of experience in sales customer support or technical support preferably in IT services or hardware Compensation Perks Competitive salary in the range of 3 6-4 8 LPA Performance-Based Incentives Additional commissions based on the number of conversions and positive client feedback post-repair Training and career growth opportunities within a rapidly expanding international company Exposure to global markets and clients enhancing professional development Work Workplace Office facility in Ahmedabad equipped for UK-based operations Collaborative team environment with UK-based and Indian teams Opportunity to grow with a fast-paced company specializing in innovative IT solutions If you are passionate about delivering exceptional customer service have a knack for sales and want to be part of a growing international IT company we d love to hear from you Job Types Full time Permanent Pay 30 000 00 - 40 000 00 per month Education Bachelor s Preferred Experience Business development 2 years Preferred Lead generation 2 years Preferred Language English International Accent Required Work Location Remote

📌 Sales & Support Executive- It Hardware (Gujarat)
🏢 Repair Daemon
📍 Gujarat