Accountability Responsibilities of Role Handle inbound and or outbound calls to assist customers with inquiries issues and service requests Provide accurate transparent and concise information regarding products services policies or procedures Troubleshoot and resolve customer issues efficiently while maintaining a positive tone and demeanor Escalate complex or unresolved cases to the appropriate teams or supervisors when needed Document all customer interactions accurately in the CRM or ticketing system Follow defined scripts guidelines and compliance procedures where applicable Meet or exceed individual performance targets such as Average Handle Time AHT First Call Resolution FCR and Customer Satisfaction CSAT Job Types Full-time Permanent Pay 30 000 00 - 45 000 00 per month Benefits Health insurance Provident Fund Work Location In person