ServiceNow Principal Business Process Analyst- CSM FSM MCO APO Focused Key Responsibilities Job Summary In this role you will partner with individuals across the organization at various levels including divisional business teams product owners IT teams and ServiceNow team members Service Delivery and Operations teams to facilitate user story gathering and design sessions and collaboratively define solutions that address key opportunities Key Responsibilities Assist in the collection and documentation of business requirements Translate business needs into functional specifications and process flows Identify gaps inefficiencies and opportunities for automation and optimization Owns HLD and LLD from functional standpoint however shall not be limited to only functional aspects alone and may extend further to business knowledge also Conduct research and analysis to support business decision-making Collaborate with stakeholders to identify and define project requirements Support the development of project plans and timelines Assist in the preparation of reports and presentations for management Participate in meetings and provide input on business processes and improvements Perform other duties as assigned by the Senior Business Analyst or Manager Recommend continuous improvements leveraging ServiceNow s evolving capabilities Minimum Qualifications Bachelor s degree in business administration Information Technology or a related field 8 years of experience in a business analysis or related role Familiarity with ServiceNow configuration basics scripting and integration capabilities Strong functional experience in Service Portals ESC Virtual Agentic AI Predictive Intelligence Workspace Process Automation playbooks Good Understanding on ServiceNow foundational data and data models for more than 2 applications Good Understating of ServiceNow best practices CSM experience is must have MCO APO FSM experience is a plus Skills Good in building functional technical specs Presentation based on project scope Process Flows based on Business processes Ability to manage multiple tasks and priorities Basic knowledge of data analysis and reporting Familiarity with project management software is a plus Strong analytical and problem-solving skills Excellent communication and interpersonal skills Proficiency in Microsoft Office Suite Word Excel PowerPoint Ability to work independently and as part of a team High understanding of business analysis methodologies and tools Nice to Have Certification ITIL Expert or ITIL v3 v4 or Certifications on ServiceNow CSA and Business Analyst from other institutions Experience supporting global enterprise environments Our Commitment to a Culture of Inclusion Belonging Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Prospect to Employment We will recruit hire promote transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment compensation benefits working conditions and opportunities for advancement Ecolab will not discriminate against any associate or applicant for employment because of race religion color creed national origin citizenship status sex sexual orientation gender identity and expressions genetic information marital status age or disability

📌 Servicenow Principal Business Process Analyst (Karnataka)
🏢 Ecolab
📍 Karnataka