NOTE - Apply Female Candidates Only POSITION OVERVIEW We are seeking a proactive Helpdesk Administrator to provide exceptional technical assistance to end-users across our Asia Pacific locations The ideal candidate will have a minimum of 3 years experience in IT support hands-on exposure to Omnissa Horizon formerly VMware Horizon and the ability to follow documented processes and procedures while collaborating effectively within a geographically dispersed team Clear and fluent English communication is essential for this role KEY RESPONSIBILITIES Serve as the first point of contact for IT support requests providing timely and professional assistance Log categorize and resolve incidents and service requests using Freshservice Troubleshoot and resolve common hardware software and network issues Support Omnissa Horizon VDI environments including basic configuration and user connectivity troubleshooting Follow established processes and procedures for incident handling escalation and documentation Maintain accurate records of issues and resolutions in the knowledge base Collaborate effectively with a dispersed team across multiple countries using remote communication tools Ensure compliance with security and operational standards REQUIREMENTS Minimum 3 years of experience in a helpdesk or IT support role Strong Knowledge of Windows OS Active Directory and Office 365 Hands-on experience with Omnissa Horizon and Microsoft Azure environments Familiarity with Freshservice or comparable ITSM tools Ability to consistently adhere to established processes and procedures Job Types Full time Permanent Fresher Pay 50 000 00 - 60 000 00 per month Benefits Flexible schedule Health insurance Paid sick time Provident Fund Ability to commute relocate Delhi Delhi Reliably commute or planning to relocate before starting work Preferred Application Question s What is your current CTC What is your expected CTC What is your notice period Experience Azure 2 years Preferred Active Directory 3 years Preferred Office 365 3 years Preferred VMWare Horizon 3 years Preferred Ticketing Tools 3 years Preferred Windows OS 2 years Preferred Language Fluent English Preferred Work Location In person

📌 It Helpdesk Administrator (New Delhi)
🏢 Bigbell
📍 New Delhi