Job Title Backend Executive - eCommerce Location Andheri Mumbai Company Omizoo Website omizoo in About Omizoo Omizoo is a women-first footwear brand building comfortable stylish everyday shoes for Women Who Move - at prices that work for Bharat We are a young quick-growing startup and are looking for someone who can own our day-to-day backend operations Order Customer Coordination Coordinate with customers via WhatsApp and phone for Cash on Delivery COD order confirmation Address verification and corrections Basic product and order-related queries Maintain a polite clear and solution-oriented communication style Order Processing Backend Management Manage orders on Shopify - checking new orders updating status basic edits where needed Coordinate order processing and shipments via Shiprocket or similar logistics panel Ensure all orders are dispatched on time and track exceptions RTO delivery delays etc Reporting Tracking Prepare daily and weekly summary reports of Orders received dispatched delivered cancelled RTO COD confirmations and failed attempts At month-end pull reports from Shopify Shiprocket and prepare simple MIS for management General Operations Support Maintain clean data for customer details and order history Coordinate with warehouse operations team on packing and dispatches Flag recurring issues e g courier problems common customer complaints to founders Desired Profile Ideally 1-2 years of experience in e-commerce operations customer support freshers with strong learning attitude can also apply Comfortable using basic online tools - Excel Google Sheets WhatsApp Web email Prior exposure to Shopify and or Shiprocket is a big plus or willingness to learn fast Strong multitasking ability and attention to detail - you ll be handling many small but important tasks in parallel Good communication skills in English and Hindi additional regional languages are a bonus Someone who is reliable organized and comfortable working in a small startup environment What We Offer Opportunity to work closely with the founding team of a consumer brand A front-row seat to how a startup is built in its early stages Friendly flexible and growth-oriented work culture Please Share your resume on - vaibhav omizoo in Job Types Full-time Permanent Fresher Pay 18 000 00 - 20 000 00 per month Benefits Cell phone reimbursement Paid sick time Paid time off Work Location In person