Key responsibilities Handle incoming calls WhatsApp messages emails website and portal enquiries and walk ins providing prompt and courteous responses Provide accurate information on property listings pricing availability project details documentation and company services Log all enquiries in the CRM update customer records and track the status of each lead or service request Schedule site visits property showings and meetings for the sales leasing team and share reminders with clients Coordinate with sales leasing marketing and operations teams to ensure quick resolution of client queries and service issues Receive and document complaints related to maintenance handover documentation or billing and follow up until closure while keeping the customer updated Support booking and post booking processes forms KYC basic documentation payment confirmation follow up etc as guided by company policy Collect customer feedback after site visits bookings and handovers to help improve service quality Maintain high service standards follow communication scripts and SOPs and adhere to company policies and regulatory guidelines Required qualifications and skills Education Graduate in any discipline a degree diploma in Business Marketing or Hospitality is an advantage Experience 1-3 years in customer service experience in real estate property management or hospitality is preferred Communication Excellent verbal and written communication in English and local language strong telephone etiquette and active listening skills Customer orientation Empathetic patient and solution oriented with the ability to handle difficult or upset customers calmly Technical skills Comfortable with CRM software MS Office email and online listing lead portals Personal attributes Well organized good at multitasking time management and working in a fast paced target driven environment Preferred extras optional Knowledge of the local real estate market basic real estate terminology RERA or similar regulations and common documentation Experience supporting sales teams with lead qualification basic upselling cross selling and follow up Prior experience in a real estate developer brokerage or property management company Job Types Full-time Permanent Pay 25 000 00 - 35 000 00 per month Perks Health insurance Provident Fund Work Location In person

📌 Customer Care Executive (Uttar Pradesh)
🏢 Wealth Clinic-Sector-132 Noida
📍 Uttar Pradesh