Job Title International Outbound Sales Trainer Australia Market Location Phase 2 Udyog Vihar Sector 20 Gurugram Haryana 122016 Employment Type Full-Time Industry BPO Call Centre Experience 3-5 years experience in sales training or coaching preferably in Australian Energy Telecom BPO sectors Working Hours 4 30 AM IST - 2 00 PM IST Monday to Friday Responsibilities Develop comprehensive New Hire Induction Sales Training Programs covering o Overview of the Australian utilities market B2B focus o Product knowledge Electricity Gas Internet Fuel Cards EFTPOS etc o Sales pitch objection handling and closing techniqueso CRM usage and process complianceo QA standards and compliance scripts aligned with Australian energy regulations Conduct refresher and upskilling workshops for existing team members Create engaging training materials playbooks videos call scripts quizzes and certificationtests 2 Coaching Performance Improvement Conduct live call monitoring side-by-side coaching and feedback sessions to enhanceconversion and quality Identify individual performance gaps and design personalized coaching plans Track key post-coaching metrics Conversion QA scores Average Handling Time AHT etc Lead daily huddles and weekly learning sessions with Team Leaders and sales teams 3 Quality Compliance Reinforcement Partner with QA and Operations teams to ensure sales conversations comply with o Australian energy sales and disclosure standardso Internal process and documentation accuracy Conduct regular compliance refreshers to reinforce Do s and Don ts of third-party energysales 4 Continuous Improvement Analyse team and campaign data to identify skill gaps and training opportunities Facilitate weekly calibration sessions between QA Team Leaders and Operations forconsistent quality standards Recommend process pitch and script enhancements based on real-time performancefeedback 5 Collaboration Work closely with Operations Manager - KPI alignment performance tracking QA Team - Identifying training needs and compliance gaps Team Leaders - Reinforcing coaching outcomes and accountability Australian Partners Clients - Aligning product and compliance updates Key Performance Indicators KPIs of new hires achieving sales target within first 4 weeks Conversion rate improvement after coaching QA score improvement following training Training attendance and engagement levels Reduction in non-compliance or sales errors Feedback quality from Operations and Team Leaders Minimum 70 pass rate during training OJT ready for production floor Skills Experience Required 3-5 years experience in sales training or coaching preferably in Australian Energy Telecom BPO sectors Strong understanding of the Australian B2B market Excellent communication presentation and motivational skills Proven success in driving sales performance and retention Ability to design engaging content PPTs LMS modules videos roleplays Empathetic yet firm coaching approach able to inspire and hold teams accountable Qualifications Skills Education Undergraduate Degree Any Specialization Postgraduate Degree Any Specialization preferred Desirable Prior experience in Australian utilities sales campaigns Exposure to CRM tools and QA monitoring processes Certification in Sales Coaching or Training Methodologies Compensation HR TEAM VISION TECH shweta visiontech03 gmail com (phone hidden) Job Type Full time Pay 50 000 00 - 55 000 00 per month Benefits Food provided Work Location In person

📌 Process Trainer Required In Gurgaon For Australian Bpo ( International ) (Haryana)
🏢 Vision tech
📍 Haryana