TCS Hiring Role Service Desk Exp 4-8 Years Location Kolkata Chennai JD Must-Have Ideally should not be more than 3-5 At least 3 years of previous IT Service Desk experience Proficient in English communication and should have experience is taking calls to support 247 basis to customers located in US Europe Responsible to provide remote support to all desktop infrastructure relates requests or incidents for users remotely Work experience in ITSM ticketing tool tracking and closure Incident Management experience - Managing incidents including business expectations and communication should have experience in Major Incident Call handling Should have knowledge on Active Directory should be able to manage ID creation ID management Password reset Exposure in remote connecting tool Basic Desktop Troubleshooting Experience on Hardware and Software Strong knowledge of Microsoft based operating systems Windows 7 Microsoft based Office 365 applications Experience with using and troubleshooting Outlook within a network environment permissions calendar sharing delegation Look out for areas of improvement to help enhance user experience from desktop support perspective Should be versatile to work in any shifts Weekends Knowledge on Customer satisfaction and handing customer experience Should have experience in installing approved software remotely Location Kolkata Job Function IT INFRASTRUCTURE SERVICES Role Developer Job Id 393224 Desired Skills Service Desk Desired Candidate Profile Qualifications BACHELOR OF ENGINEERING

📌 Service Desk (West Bengal)
🏢 Tata Consultancy Services (TCS)
📍 West Bengal