What You ll Do The multinational Global Customer Care Team is the first point of contact for Criteo Customers our goal is to provide excellent customer support to all incoming client requests using email or live chat We excel at collaboration communication and teamwork as they are key to solving our client s requests We have an interest in learning and solving technical issues to help clients run a desired advertising campaign while enabling Criteo clients to navigate through and use our Advertising Platform by sharing the right instructions Assist the customer care team in managing customer inquiries via email and chat Understand the Criteo Policy tool and then provide accurate and timely information to customers regarding products services and policies Resolve customer issues and complaints with empathy and professionalism Document and track customer interactions - CRM Salesforce Collaborate with other departments to ensure customer needs are met Participate in training sessions to improve product knowledge and customer service skills Support the team in various administrative tasks as needed This role is based at Gurgaon IN EMEA Shift 01 30 PM IST - 10 30 PM IST Contract Duration 6 months Who You Are Completed a degree in Business Communications or a related field Excellent verbal and written communication skills Solid problem-solving abilities and attention to detail Ability to work well in a team environment Proficiency in Microsoft Office Suite and familiarity with CRM software is a plus not a mandatory requirement Positive attitude and a willingness to learn We acknowledge that many candidates may not meet every single role requirement listed above If your experience looks a little different from our requirements but you believe that you can still bring value to the role we d love to see your application Who We Are Criteo is a leader in commerce media helping brands agencies and publishers create meaningful consumer connections through AI-powered advertising solutions We re shaping a more open and sustainable digital future for advertising At Criteo our culture is as unique as it is diverse From our offices across the globe or from the comfort of home our 3 600 Criteos collaborate together to build an open impactful and forward-thinking environment We foster a workplace where everyone is valued and employment decisions are based solely on skills qualifications and business needs never on non-job-related factors or legally protected characteristics What We Offer Ways of working - Our hybrid model blends home with in-office experiences making space for both Grow with us - Learning mentorship career development programs Your wellbeing matters - Health benefits wellness perks mental health support A team that cares - Diverse inclusive and globally connected Fair pay perks - Attractive salary with performance-based rewards and family-friendly policies plus the potential for equity depending on role and level Additional benefits may vary depending on the country where you work and the nature of your employment with Criteo

📌 Customer Care Intern (Haryana)
🏢 Criteo
📍 Haryana