Inbound Sales Executive - Hotel Industry Department Sales Reservations Location Gurgaon Experience Required 1-3 years Hotel Travel Industry Preferred Job Summary The Inbound Sales Executive is responsible for handling incoming inquiries from guests providing information about hotel services and converting leads into confirmed bookings The role focuses on delivering excellent customer service to enhance guest experience and maximize revenue Key Responsibilities Handle inbound calls emails and online inquiries related to room reservations Provide accurate information regarding room availability pricing hotel facilities and promotions Convert incoming inquiries into confirmed bookings by offering suitable room options Maintain and update reservation details in the booking system Follow up with potential guests to close leads and maximize conversions Coordinate with the front office and other departments for special guest requests Manage cancellations modifications and special reservations professionally Ensure high customer satisfaction through effective communication and service Meet monthly booking and revenue targets Maintain proper records of all guest inquiries and bookings Skills Qualifications Bachelor s degree or equivalent 1-3 years of experience in hotel reservations or inbound sales preferred Excellent communication and customer service skills Ability to handle guest queries professionally and efficiently Good knowledge of hotel reservation systems IDS PMS or similar Strong selling and negotiation skills Ability to work under pressure and achieve targets Basic computer proficiency MS Office email CRM tools Job Types Full-time Permanent Pay 20 000 00 - 30 000 00 per month Perks Cell phone reimbursement Work Location In person