Who we are VOIS Vodafone Intelligent Solutions is a strategic arm of Vodafone Group Plc creating value for customers by delivering intelligent solutions through Talent Technology Transformation As the largest shared services organisation in the global telco industry with 30 000 FTE our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group local markets and partner markets to simplify and drive growth With our strategic partner Accenture we work alongside our Vodafone customers other Telco and tech companies to drive transformation meet the challenges of our industry and ensure we stay relevant and resilient This partnership is a unique industry-first model which brings together the best of in-house and 3rd party capability We work with customers across 28 countries from 10 VOIS locations Albania Egypt Hungary India Romania Spain Turkey UK Germany Ireland and with a network of teams in Czech Republic Italy Greece and Portugal VOIS BeUnrivalled CreateTheFuture About this Role We are seeking an experienced professional to provide Level 2 Application Support for Amdocs Enabler Amdocs Turbo Charging TC and Interconnect Applications This role involves managing application operations resolving incidents and ensuring system stability The position is based in Pune and requires strong technical expertise in UNIX Shell scripting and PL SQL What you will do Resolve incident and problem tickets and manage work orders escalated from Level 1 and other departments Correct erroneous data through manual intervention and workarounds Coordinate and track the removal of fault causes to maintain system integrity Provide on-call support during non-business hours for critical systems Handle job failures promptly and deliver effective workarounds Analyse release enhancements identify gaps and collaborate with development and testing teams for resolution Who you are 3-6 years of experience in application operations for Amdocs Enabler Turbo Charging and Interconnect Applications Proficient in UNIX with the ability to write Shell scripts Skilled in PL SQL scripting for data correction Strong problem-solving skills and ability to work under pressure Collaborative mindset with attention to detail and process compliance Not a Perfect Fit Concerned you may not meet every requirement Vodafone is committed to creating an inclusive workplace where everyone can thrive If you are excited about this role but your experience does not align exactly with every aspect of the job description you are encouraged to apply You may be the right candidate for this or another opportunity and the recruitment team will support you in exploring where your skills fit best What s in it for you Opportunity to work on cutting-edge telecom applications and technologies Exposure to global processes and cross-functional collaboration A agile environment that encourages learning and innovation What skills you will learn Advanced troubleshooting and incident management techniques Hands-on experience with Amdocs billing systems and interconnect applications Enhanced scripting skills in UNIX and PL SQL Collaboration with development and testing teams for release management VOIS Equal Opportunity Employer Commitment Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves No form of discrimination is tolerated This includes but is not limited to discrimination based on race colour age veteran status gender identity gender expression sexual orientation pregnancy maternity or parental status ethnicity disability religion or belief political affiliation trade union membership nationality citizenship indigenous status medical condition HIV status neurodiversity social origin cultural background marital or civil partnership status or socio-economic background Join Us At Vodafone we re working hard to build a better future A more connected inclusive and sustainable world As a dynamic global community it s our human spirit together with technology that empowers us to achieve this We challenge and innovate in order to connect people businesses and communities across the world Delighting our customers and earning their loyalty drive us and we experiment learn fast and get it done together With us you can truly be yourself and belong share inspiration embrace new opportunities thrive and make a real difference Alert Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud JDEnhancedByTARA Follow us on social media and StayConnected LinkedIn https www linkedin com company vois Facebook https www facebook com voisglobal Instagram https www instagram com voisglobal Chat with our employees https lnkd in dpkrcvR2