Job Summary The Customer Support Associate is responsible for delivering exceptional customer service by addressing inquiries resolving issues and ensuring a positive customer experience This role requires strong communication skills problem-solving abilities and a customer-centric mindset The associate will act as the primary point of contact between customers and the company Key Responsibilities Handle incoming calls emails chats and messages from customers in a professional and timely manner Provide accurate information about products services and company policies Resolve customer issues complaints and requests with efficiency and empathy Coordinate with internal departments operations technical clinic teams logistics etc to ensure smooth issue resolution Record and maintain customer interactions feedback and resolutions in the Odoo system Follow up on pending queries to ensure timely closure Uphold a high standard of customer satisfaction and service quality Assist in maintaining FAQs customer communication templates and service scripts Identify recurring issues and escalate them to the concerned department for improvement Support in after-sales service appointment scheduling and customer engagement activities Skills Qualifications Bachelor s degree in any discipline preferred Proven experience in customer support or a similar role Excellent communication skills verbal and written Strong problem-solving skills and a customer-first attitude Ability to multitask work under pressure and manage time effectively Knowledge of Odoo tools ticketing systems and basic computer applications Ability to remain calm and professional in challenging situations hr thereforeim com (phone hidden) Females Only Working Hours -10 00am to 7 00 pm www thereforeim in Job Type Full time Work Location In person