Location Hyderabad IN 500 081 Requisition ID 18537 Brightstar is an innovative forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable comprehensive solutions for our customers As a premier pure play global lottery company our best-in-class lottery operations retail and digital solutions and award-winning lottery games enable our customers to achieve their goals fulfill player needs and distribute meaningful benefits to communities Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world creating value by adhering to the highest standards of service integrity and responsibility Brightstar has approximately 6 000 employees For more information please visit www brightstarlottery com Short Description The Product Support Representative responds to customer product inquiries via telephone or in written internet-based email or chat sessions and resolves customer concerns raised during installation operation maintenance or product application or compatibility matters A great opportunity to bring your customer support experience to a technical role Responsibilities Ensure Tickets and Player Emails are handled within SLA s Research required information using available resources Manage and resolve customer complaints Provide customers with product and service information via email and live chat Identify and escalate priority issues Route calls to appropriate resource Follow up on tickets Document information according to standard operating procedures Flexible to work 24 7 shifts Qualifications Proficient in MS office English language proficiency- Expert Level Knowledge of customer service principles and practices Some experience in a customer service setting Preferred Experience Tech Support experience is Preferred but not essential Unix skills understanding of DB queries Incident management Hands-on experience monitoring tools like ELK Nagios Grafana or similar tools Bachelor s degree or equivalent Success Profile Leading Complexity Leading People Leading the Business Leading Self LI-JB1 LI-HYBRID Brightstar is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve and to creating a fair and inclusive culture that enables all our employees to feel valued respected and engaged Brightstar is an equal opportunity employer We provide equal opportunities without regard to race color religion gender sexual orientation gender identity gender expression pregnancy marital status national origin citizenship covered veteran status ancestry age physical or mental disability medical condition genetic information or any other legally protected status in accordance with applicable local state federal laws or other laws We thank all applicants for applying however only those selected to interview will be contacted All Brightstar employees have a role in information security Annual training will be assigned and required as appropriate For more information please visit www brightstarlottery com

📌 Product Support Representative Ii (Telangana)
🏢 Brightstar Lottery
📍 Telangana