Experience 8 - 12 years Location Pune India Hybrid Position Overview We are seeking a Freshworks Solution Architect Practice Lead to drive solution design pre-sales and delivery excellence for our Freshworks Practice This role will provide architectural direction manage customer engagements and lead the internal enablement of consultants and developers Key Responsibilities Own end-to-end solution design for Freshservice Freshdesk Freshsales and other modules Collaborate with Sales and Pre-Sales for customer demos proposals and solution presentations Guide implementation teams on best practices integrations and architecture decisions Develop standard implementation accelerators templates and reusable frameworks Build and mentor a strong Freshworks delivery team and oversee quality assurance Engage with the Freshworks OEM team for joint go-to-market activities and solution alignment Contribute to internal enablement programs and certification drives Required Skills 8-12 years total experience minimum 3 years in Freshworks platform Freshservice Freshdesk or Freshsales Robust understanding of ITSM CRM and CX domains Proven experience in solution design and pre-sales support Hands-on experience in Freshworks configuration API integrations and FDP development oversight Excellent stakeholder management and communication skills Certifications Freshworks Architect or Product Expert certifications highly preferred

📌 Freshworks Solution Architect / Practice Lead (Maharashtra)
🏢 Emergys
📍 Maharashtra