Company Profile Geotrackers Mobile Resource Management Pvt Ltd https www geotrackers com Geotrackers is a technology company offering end to end telematics solutions that help organisations manage their field resources more effectively be they vehicles assets or personnel We provide GPS based vehicle tracking solutions and mobile solutions for field force management Our solutions have gained in popularity owing to the multiple benefits that they offer starting with increase in productivity of the field resources reduction in costs of field operations better customer service and better safety security for man material All our solutions are cloud based offered on the SaaS model They are therefore easy to deploy and economical to use Our primary targets are organisations with a sizeable fleet of vehicle or sales service personnel across industry sectors ranging from transport logistics to health Hospitality Education Cement BPO Police Government many more Job Title Customer Support Officer Experience 2-7 years Set up network of service technicians pan-India for installation of GPS tracking devices on commercial vehicles Manage daily installation post installation schedule for pan-India locations Co-Ordinate with customer team field staff for schedule assignment Manage all customer facing correspondence on Email Mobile Whatsapp regarding service requests Follow-up with customer within a 24hour period in regards to the initial phone call or email Ensure TAT between 24-48 hours for all service schedules for Pan-India locations Raise repair invoices to customers Manage inventory of spares and consumables Manage logistics for supplying fresh spares to service technicians pan India Co-ordinate with service technicians for return of defective goods to Head Office Manage Ensure service technicians Conduct Training Sessions for technicians Support to field staff Generate Monthly failure report with analysis Technician Product Model Area wise Supervision and monitoring of repairs and trouble shooting of all the GPS devices Handling Reports management in ERP Desired Profile At least 2 years experience in managing network of service technicians for fitting of automotive electrical accessories at Pan-India locations Must have network of service technicians for fitting electrical accessories on atleast 100 locations Computer Savvy Good Skills on Excel Strong Communication Skills Ability to diffuse volatile situations with professionalism and courtesy Capable of conducting root cause analysis of failures and devise breakdown solutions with minimum turnaround time Excellent analytical and conflict resolving skills Willing to travel for purposes of hiring training and managing service technicians Location Delhi Job Types Full-time Permanent Pay 20 000 00 - 40 000 00 per month Perks Cell phone reimbursement Health insurance Paid sick time Provident Fund Work Location In person

📌 Customer Support (New Delhi)
🏢 Geotrackers Mobile Resources Management
📍 New Delhi