Company Description Roswyn a Morgans Originals Hotel Morgans Originals are original hotels with original stories We stand for vibrancy intrigue and iconic details celebrating the feeling of an infinite Friday night when anything can happen no matter what day of the week it is By balancing a refined outlook with the best lifestyle programming we capture the excitement of being in-the-know connecting people to the city the culture and the moment We are seeking an enthusiastic and customer-focused Front Office Executive to join our team in Mumbai India As the face of our organization you will play a crucial role in ensuring exceptional guest experiences while leading and supporting our front office team Oversee daily front office operations including check-ins check-outs and guest inquiries Supervise train and mentor front office staff to maintain high service standards Manage guest relations addressing concerns and complaints promptly and professionally Ensure accurate and efficient handling of reservations room assignments and billing Coordinate with other departments to meet guest needs and resolve issues Implement and maintain front office procedures and standards Monitor and analyze front office performance metrics Assist in managing inventory and supplies for the front office area Conduct regular team meetings and performance evaluations Stay updated on industry trends and implement innovative practices to enhance guest satisfaction Qualifications Diploma in Hospitality Tourism or related field Minimum of 1 year of experience in a similar supervisory role within the hospitality industry Proven leadership and team management skills Strong customer service orientation with excellent interpersonal abilities Outstanding communication skills both verbal and written Proficiency in Property Management Systems PMS such as Opera or Fidelio Advanced knowledge of Microsoft Office suite Demonstrated problem-solving skills and ability to make decisions under pressure Excellent time management and multitasking abilities Solid attention to detail and organizational skills In-depth knowledge of front office operations and hospitality industry standards Ability to train and mentor team members effectively Goal-oriented mindset with a focus on achieving departmental targets Empathetic approach to guest and employee concerns

📌 Front Office Executive (Mumbai)
🏢 Morgans Originals
📍 Mumbai