Some careers shine brighter than others If you re looking for a career that will help you stand out join HSBC and fulfil your potential Whether you want a career that could take you to the top or simply take you in an exciting new direction HSBC offers opportunities support and rewards that will take you further HSBC is one of the largest banking and financial services organisations in the world with operations in 64 countries and territories We aim to be where the growth is enabling businesses to thrive and economies to prosper and ultimately helping people to fulfil their hopes and realise their ambitions We are currently seeking an experienced professional to join our team in the role of Customer Service Executive In this role you will Meet targets on productivity and accuracy within stipulated time frame Instructions requests are correctly interpreted and fully undertaken Ensure that work is completed in accordance with established procedure and standards Effectively and efficiently process to achieve business goals on productivity accuracy and improvements of process Proactively identify issues if any and escalate Demonstrate knowledge of features benefits and procedures and take initiative to review daily process updates for defect free implementation Proactively seek out opportunities to provide internal and external customers with service excellence in the most effective and productive manner Get it right the first time Participate in team meeting team activities and work towards sustaining team spirit Demonstrate dependability and support the team in achieving its goals Actively support team and community activities and proactively promote HDPI family ethos and HSBC in the community Support section level initiatives on improving delivery against service level agreement Cross trained on all relevant processes as per business requirements Maintain HSBC internal and external control standards including the timely implementation of internal and external audit points together with any issues raised by external regulators Escalation of all disciplinary and grievance cases on time to the line manager To be successful you will Ability to understand and interpret numeric data Possess good conversational and written skills in English Ability to learn quickly and transfer knowledge appropriately Basic computer knowledge Committed responsible and takes ownership in the role Ability to maintain focus while working with voluminous data Committed to equal employment opportunities Ability to build rapport with and relate to a wide range of people You ll achieve more when you join HSBC www hsbc com careers HSBC is an equal opportunity employer committed to building a culture where all employees are valued respected and opinions count We take pride in providing a workplace that fosters continuous career development flexible working and opportunities to grow within an inclusive and diverse environment We encourage applications from all suitably qualified persons irrespective of but not limited to their gender or genetic information sexual orientation ethnicity religion social status medical care leave requirements political affiliation people with disabilities color national origin veteran status etc We consider all applications based on merit and suitability to the role Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement which is available on our website Issued By HSBC Electronic Data Processing India Private LTD

📌 Customer Service Executive (Hyderabad)
🏢 HSBC
📍 Hyderabad