CRM Manager Role Description This is a full time on-site role for a Head of CRM at Tescon Green The role involves managing customer retention utilizing analytical skills leading a team conducting market segmentation and enhancing the overall customer experience ONLY CANDIDATES FROM NAVI MUMBAI ARE PREFFERED Job Responsibilities Attend existing clients Accepting application form for new bookings and Ensuring that the booking form is logged in and a welcome email is sent to the client Responsible for all client documentation like welcoming the clients through calls and emails then helping them getting onboard by providing all the basic information to them regarding Stamp duty Registration process GST TDS and all other charges details As well sending Allotment letter Payment receipts Buyer Agreement issuing Demand Notes Reminders Cancellation Letters stamp duty letters VAT letters Bank NOCs etc Constantly talking to defaulters and understanding the problem and putting forward the case to the management if required Providing timely update to clients regarding the Project Status Well versed with the processes that provide accurate documentation to customers for their transactions Should have good hands on registration process and formalities at registration office Helping client to get bank sanction at the earliest then after Stamp duty payment Preparing the challan for registration through our agent executing the registration and then helping them to complete all the disbursement formalities by getting all the documents prepared like NOC ROC Demand Letter Payment receipts architect certificate Prepare set for APF with bankers Providing timely update to clients regarding the possession of the apartment Solve the queries through e-mail or telephones related to agreements payments flat registrations etc Give all monthly reports to senior like monthly total sale of flats total received amount total registration total agreements and separate data for problematic clients etc Prepare set for APF with bankers Initiate the interest recovery process from defaulters get authorizations from the Accounts Department on the same Meeting with management seniors try to solve the queries of clients Working on ERP Qualifications Experience 7-8 years Strong customer retention skills Analytical mindset and ability to utilize data for decision-making Proven experience in team management Proficiency in enhancing customer experience Excellent written and verbal communication skills Ability to work independently and collaboratively Prior experience in the real estate industry is compulsory Bachelor s degree Job Type Full-time Pay 750 000 00 - 800 000 00 per month Benefits Provident Fund Application Question s Do you have real estate experience Experience total work 8 years Preferred Work Location In person

📌 Crm Manager (Maharashtra)
🏢 Tescon green
📍 Maharashtra