Job Title Customer Care Executive - Evening Shift Company 3409Tech Ventures Pvt Ltd Location Viman Nagar Pune Shift Timing e g 4 00 PM - 11 00 PM or as per requirement Department Patient Care Customer Support Job Summary We are looking for a professional and patient-focused Customer Care Executive to manage customer and patient interactions during the evening shift The role involves handling inquiries related to diagnostic tests bookings reports and home collection services while ensuring a smooth and satisfactory experience for every patient Key Responsibilities Handle inbound and outbound calls WhatsApp messages and emails from patients Assist patients with test information booking home sample collections and appointment scheduling Provide updates on test reports and coordinate with the lab team for timely delivery Address patient queries and resolve complaints with empathy and professionalism Record patient details accurately in the system CRM software Coordinate with collection staff phlebotomists and lab teams to ensure smooth operations Maintain follow-ups with patients to ensure high satisfaction and service quality Ensure adherence to company policies data confidentiality and service standards Requirements Minimum Qualification Graduate 12th Pass with valuable communication skills Prior experience in healthcare pathology or diagnostic services preferred Excellent verbal and written communication in English Hindi and Marathi Strong listening problem-solving and customer-handling skills Basic computer knowledge MS Office email patient management software CRM Willingness to work evening shifts Benefits Competitive salary with performance-based incentives Evening shift allowance if applicable Training on pathology services and patient handling Opportunities for career growth in healthcare services Supportive and professional work environment Job Types Full-time Part-time Pay 12 000 00 - 18 000 00 per month Work Location In person

📌 Customer Care Executive (Maharashtra)
🏢 Q UP APP- 3409Tech venture
📍 Maharashtra