Position Overview The Customer Success Executive will be responsible for building strong relationships with clients ensuring their satisfaction driving adoption of products services and supporting long-term retention and growth The role requires excellent communication problem-solving and coordination skills to deliver a seamless customer experience Key Responsibilities Act as the primary point of contact for assigned customers ensuring timely resolution of queries and issues Drive product adoption and usage by understanding client requirements and providing guidance training Proactively monitor customer health and take steps to enhance customer engagement and satisfaction Coordinate with internal teams Support Product Operations Payroll HRMS etc to address customer needs and escalations Track and manage customer lifecycle including onboarding engagement renewal and upselling opportunities Maintain accurate records of client interactions and feedback to support business improvements Share insights with Product Operations teams to influence product roadmap and service enhancements Support Quarterly Business Reviews QBRs and periodic check ins with key accounts Ensure customers derive maximum value from the company s offerings helping them achieve their business goals Job requirements Solid communication and interpersonal skills Customer-oriented mindset with problem-solving abilities Ability to handle multiple accounts and prioritize effectively Good understanding of SaaS Payroll HRMS Analytical thinking and attention to detail Proficiency in MS Office CRM tools Bachelor s degree in Business Administration HR Commerce or a related field 0-3 years of experience in Customer Success Client Service Account Management Freshers with strong communication skills and customer orientation may also be considered Paybooks is on a mission to make HCM payroll simple and delightful for businesses Since 2012 we have helped 3 000 businesses across India in automating their payroll staying compliant with laws and delighting their employees Paybooks is a part of TransPerfect family of companies the world s largest provider of language and technology solutions for global business with offices in more than 100 cities worldwide