Who we are VOIS Vodafone Intelligent Solutions is a strategic arm of Vodafone Group Plc creating value for customers by delivering intelligent solutions through Talent Technology Transformation As the largest shared services organisation in the global telco industry with 30 000 FTE our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group local markets and partner markets to simplify and drive growth With our strategic partner Accenture we work alongside our Vodafone customers other Telco and tech companies to drive transformation meet the challenges of our industry and ensure we stay relevant and resilient This partnership is a unique industry-first model which brings together the best of in-house and 3rd party capability We work with customers across 28 countries from 10 VOIS locations Albania Egypt Hungary India Romania Spain Turkey UK Germany Ireland and with a network of teams in Czech Republic Italy Greece and Portugal VOIS BeUnrivalled CreateTheFuture About the role We are seeking a Credit to Collections Analyst to join our Finance Shared Services Centre FSSC team in Pune This role is responsible for managing outbound collections calls resolving customer queries and ensuring accurate documentation and reconciliation of accounts The ideal candidate will have a strong foundation in accounting excellent communication skills and experience in handling sensitive financial information with discretion This position plays a key role in improving cash flow reducing revenue leakage and supporting audit and compliance requirements What you ll do Conduct outbound calls to customers with outstanding balances and assist in resolving account issues Document all customer interactions and update account information accurately Collaborate with internal teams such as Accounts Payable Treasury and local market stakeholders Deliver daily reports including cash position invoicing volumes debtors ageing and AR month-end summaries Perform receipt clearing and reconciliation activities Support audit requirements and ensure compliance with AR policy and SOX controls Analyse reports and propose corrective actions to improve collections performance Engage with stakeholders to enhance customer experience and ensure timely query resolution Contribute to cost reduction initiatives through automation and process optimisation Who you are Holds a B Com Master s in Finance or Diploma in Finance Possesses solid accounting knowledge and understanding of the Order to Cash process Experienced in outbound collections calling and B2B customer interactions Proficient in Microsoft Excel for reconciliation and reporting Skilled in ERP systems such as Oracle and SAP Demonstrates strong analytical and problem-solving capabilities Communicates effectively both verbally and in writing Adapts well to changing environments and maintains a proactive approach Committed to meeting KPIs TATs and compliance standards Not a perfect fit Worried that you don t meet all the desired criteria exactly At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive whatever their personal or professional background If you re excited about this role but your experience doesn t align exactly with every part of the job description we encourage you to apply as you may be the right candidate for this role or another role and our recruitment team can help you see how your skills fit in What s in it for you Opportunity to work in a global shared services environment with exposure to multiple markets Be part of a team driving financial efficiency and customer satisfaction Collaborate with cross-functional teams and leadership across geographies Gain experience in audit compliance and financial reporting Contribute to process improvement and automation initiatives What skills you will learn Advanced reconciliation and reporting techniques using Excel and ERP systems Stakeholder management and cross-functional collaboration Compliance and audit readiness in a multinational environment Lean and Six Sigma methodologies for process optimisation Cash flow forecasting and debt recovery strategies VOIS Equal Opportunity Employer Commitment India VOIS is proud to be an Equal Employment Prospect Employer We celebrate differences and we welcome and value diverse people and insights We believe that being authentically human and inclusive powers our employees growth and enables them to create a positive impact on themselves and society We do not discriminate based on age colour gender including pregnancy childbirth or related medical conditions gender identity gender expression national origin race religion sexual orientation status as an individual with a disability or other applicable legally protected characteristics As a result of living and breathing our commitment our employees have helped us get certified as a Great Place to Work in India for four years running We have been also highlighted among the Top 10 Best Workplaces for Millennials Equity and Inclusion Top 50 Best Workplaces for Women Top 25 Best Workplaces in IT IT-BPM and 10th Overall Best Workplaces in India by the Great Place to Work Institute in 2024 These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do By joining us you are part of our commitment We look forward to welcoming you into our family which represents a variety of cultures backgrounds perspectives and skills Apply now and we ll be in touch Join Us At Vodafone we re working hard to build a better future A more connected inclusive and sustainable world As a dynamic global community it s our human spirit together with technology that empowers us to achieve this We challenge and innovate in order to connect people businesses and communities across the world Delighting our customers and earning their loyalty drive us and we experiment learn fast and get it done together With us you can be truly be yourself and belong share inspiration embrace new opportunities thrive and make a real difference Alert Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud JDEnhancedByTARA Follow us on social media LinkedIn Facebook Instagram Chat with our employees to learn more about our projects Click here