Bridging Technologies is hiring for Customer Support Executive Experience 2 years in international voice process Location Mohali Job Summary We are hiring a Customer Support Executive to manage customer queries and complaints You will also be asked to process orders modifications and escalate complaints across a number of communication channels To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers Responsibilities Maintaining a positive empathetic and professional attitude toward customers at all times Responding promptly to customer inquiries Communicating with customers through various channels Acknowledging and resolving customer complaints Knowing our products inside and out so that you can answer questions Processing orders forms applications and requests Keeping records of customer interactions transactions comments and complaints Communicating and coordinating with colleagues as necessary Providing feedback on the efficiency of the customer service process Managing a team of junior customer service representatives Ensure customer satisfaction and provide professional customer support Qualifications Proven customer support experience Strong phone contact handling skills and active listening Customer orientation and ability to adapt respond to different types of characters Excellent communication and presentation skills Ability to multitask prioritize and manage time effectively High school diploma or equivalent college degree preferred About Company Headquartered in the state of California in the USA Bridging Technologies is not only the foremost healthcare software application Product Company but also an idea generation company that believes in bringing new healthcare concepts to reality We specialize in end-to-end software product development and bring a wealth of experience creating out-of-the-box software for healthcare organizations Our culture Sincere at work crazy at the workplace - we are a bunch of creative tech-savvy people passionate about technology and curious about what we can do with it Our passion is to build solutions that make a difference in people s life It has brought us together and a long professional journey has taught us how to do it What s next The notion constantly nags us to come up with recent ideas build new things make the world a better place to live in Quality Work We don t just work but strive to accomplish more than what is expected from us It s truly worth it when all our hard work and toil is rewarded with some back-patting and meals on the house Job Type Full-time Pay 25 000 00 - 50 000 00 per month Benefits Health insurance Provident Fund Education Bachelor s Preferred Experience International voice process 2 years Preferred Work Location In person