Experience 4 years Notice Peiod Immediate to 30 days Key Responsibilities - Lead a team of 3 analysts across APAC EMEA US shifts - Manage incidents problems service requests using ServiceNow - Host daily end-of-day calls with global tech stakeholders - Drive continuous improvement across service desk desktop app support - Deliver accurate dashboards SLA reports via PowerBI ServiceNow - Communicate directly with CTOs Heads of Networks Messaging and Applications Required Skills Qualifications - 4-5 years of experience in service delivery IT operations or functional business analysis - Solid understanding of ITIL framework and service management best practices - High proficiency in ServiceNow reporting enhancements dashboards - Excellent communication and interpersonal skills ability to engage with senior stakeholders CTO Heads of Networks Messaging Applications - Strategic thinking with strong analytical and problem-solving capabilities - Ability to assess IT infrastructure issues and gauge severity effectively - Experience in service delivery within financial services is highly preferred Job Type Contractual Temporary Contract length 12 months Pay 70 000 00 - 90 000 00 per month Work Location In person

📌 Service Delivery Analyst (Maharashtra)
🏢 Jyotirgamay Solutions
📍 Maharashtra