Key Responsibilities Toolchain Evaluation Modernization Evaluate legacy monitoring and alerting tools e g BMC MainView SolarWinds Recommend and integrate a unified observability stack using Splunk Dynatrace Grafana and Elastic Stack Ensure end-to-end visibility across infrastructure apps and user experience AIOps Enablement Deploy AIOps capabilities event correlation noise reduction predictive analytics using Dynatrace and Splunk Enable intelligent alerting and root cause analysis using ML-based models Integrate ServiceNow ITOM for automated incident creation and enrichment Automation Self-Healing Develop automation playbooks and runbooks Python PowerShell Ansible for common incident types Enable auto-remediation pipelines linked to AIOps events Support auto-scaling service restarts and config drift corrections Observability Architecture Implementation Deploy logs metrics traces using Elastic Stack and Dynatrace Define and implement Service Level Objectives SLOs error budgets MTTR MTTD benchmarks Build dashboards in Grafana Dynatrace and ServiceNow Performance Analytics Operational Process Reengineering Redesign and automate event incident change and problem management processes Align monitoring workflows with ServiceNow CMDB and CI health status Shift operations from reactive to proactive leveraging predictive insights Requirements Qualifications Education Bachelor s in Information Technology Engineering or Computer Science Master s degree optional but preferred Experience 8-12 years in IT operations observability or monitoring architecture 3-5 years hands-on in AIOps and automation Strong background in Dynatrace Splunk SolarWinds ServiceNow Elastic BMC tools Core Competencies Observability architecture and integration AIOps platforms and automation frameworks ITOM ITSM best practices especially ServiceNow ITOM modules Scripting and tooling orchestration Metrics design MTTR Uptime Alert Fatigue Index Certifications Preferred ITIL 4 Managing Qualified Dynatrace Associate Professional Splunk Core Certified Admin DevOps SRE Foundation

📌 Technology Operations & Aiops Consultant (New Delhi)
🏢 DeepSource Technologies
📍 New Delhi