As passionate about our people as we are about our mission Why Join Q2 Q2 is a leading provider of digital banking and lending solutions to banks credit unions alternative finance companies and fintechs in the U S and internationally Our mission is simple build strong and diverse communities through innovative financial technology and we do that by empowering our people to help create success for our customers What Makes Q2 Special Being as passionate about our people as we are about our mission We celebrate our employees in many ways including our Circle of Awesomeness award ceremony and day of employee celebration among others We invest in the growth and development of our team members through ongoing learning opportunities mentorship programs internal mobility and meaningful leadership relationships We also know that nothing builds trust and collaboration like having fun We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin inviting other local companies to play and community organizations we support to raise money and awareness together Senior IOC Specialist Position Description We are seeking Senior IOC Specialist to join our IT team to assist and provide first escalation support in the monitoring troubleshooting and support of various Linux and Windows operating systems databases utilities system tools on cloud or the hardware on which they reside As a Senior IOC Specialist you will respond to monitoring alerts and cases drive investigations and provide triage during incidents and outages for services that the IOC supports across Q2 You will join a passionate and collaborative team of people who are focused on providing exceptional support to our customers and internal teams RESPONSIBILITIES Proactively respond to alerts generated by monitoring systems to maintain workplace health and stability Resolve issues by following documented processes and pre-defined standard operating procedures Monitor and analyze logs and alerts from a variety of different technologies across multiple platforms in order to identify and mitigate security incidents and maintain the integrity of corporate information Leverage network security tools and capabilities to analyze potential cyber threats from a variety of intakes taking appropriate response actions to include threat containment and or escalation Document troubleshooting results and remediation actions provide regular status updates to impacted customers Identify and escalate critical impact to on-call teams Create and maintain operational runbooks in support new and changing infrastructure Perform daily IOC tasks including managing a case workload responding to escalated issues and operational checklists Ensure proper transition during shift changes Incident and Event Management Responsible for ensuring efficient resolution of incidents through people process and technology Manage projects to upgrade and maintain NOC technologies Flexible to work in 247 setting Responsible for training team members project engineers technical support staff and application development staff to understand and work within the defined architecture and standards being implemented EXPERIENCE AND KNOWLEDGE Basic knowledge of Windows and or Linux server administration concepts such as troubleshooting Windows IIS Linux Connectivity DNS and Active Directory Basic knowledge of networking concepts Basic understanding of IaC concepts Basic level exposure to virtualized containerized environments Basic knowledge of application support within multi-tier environments web application database Basic knowledge of incident change and problem management principles 5 years previous related experience Previous experience with Linux Systems Administration Must have strong organizational and multi-tasking skills to prioritize workload in a fast-paced environment Must work effectively within a team environment Experience on Automation tools and procedures Skills Databases - MSSQL Manage Database DNS CNames Database Copy Manage database alerts Networking SSL Cert F5 Load Balancing URL config IP Whitelisting VPN Hashicorp Consul Linux Expanding Linux Drives Understanding SMTP Logs Linux OS Management CDM Monitoring servers Containers Docker Nomad Kubernetes Secrete Management Vault Windows Server File Archive Management Active-Active Server DFS Replication Disk Management User Access Procedures Server Alerts Management Cloud AWS Compute DNS Database Networking Security Azure Compute DNS Database Networking Security Tools PagerDuty - Preferred LogicMonitor - Preferred Splunk - Preferred Grafana Salesforce This position requires fluent written and oral communication in English Health WellnessHybrid Work Opportunities Flexible Time Off Career Development Mentoring Programs Health Wellness Benefits including competitive health insurance offerings and generous paid parental leave for eligible new parents Community Volunteering Company Philanthropy Programs Employee Peer Recognition Programs - You Earned it Click here to find out more about the benefits we offer Our Culture Commitment We re proud to foster a supportive inclusive environment where career growth collaboration and wellness are prioritized And our benefits go beyond healthcare offering resources for physical mental and professional well-being Click here to find out more about the benefits we offer Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program see more We believe in making an impact in the industry and in the community We are an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability genetic information or veteran status

📌 Senior Ioc Specialist (Karnataka)
🏢 Q2ebanking
📍 Karnataka