We seek highly motivated and customer-oriented candidates to join our team as Customer Support Executives In this role you will be responsible for providing exceptional customer support to our clients through various communication channels such as phone email and chat You will be expected to work in rotational shifts and assist customers with their queries and concerns related to our products and services We welcome freshers to apply and will be prioritizing immediate hires Responsibilities Provide prompt and productive customer support via phone email and chat Understand and address customer concerns in a professional and courteous manner Troubleshoot technical issues and provide appropriate solutions to customers Document customer interactions and ensure accurate and complete record-keeping Collaborate with other departments to resolve complex customer issues Meet and exceed customer satisfaction goals and metrics Maintain a positive and proactive attitude towards resolving customer issues Stay updated with company products services and policies to provide accurate information to customers Requirements Excellent communication skills both verbal and written Strong problem-solving skills and attention to detail Ability to work in a fast-paced environment and multitask effectively Flexibility to work in rotational shifts including nights and weekends Familiarity with customer support software and tools Freshers are welcome to apply Immediate hires preferred Education and Experience A Bachelor s degree in any discipline is preferred Previous experience in a customer support role is a plus but not required Training will be provided to freshers Job Type Full-time Pay 20 000 00 - 25 000 00 per month Benefits Paid sick time Paid time off Provident Fund Education Bachelor s Preferred Experience total work 1 year Required Customer service 1 year Required Language Hindi Preferred English Required Work Location In person