We are looking for a hands-on customer-obsessed relationship lead to anchor our client servicing function as we scale nationally You ll be the face of our company to our most important dealers distributors and partners and the internal escalation head for any customer-facing issues You ll managing our team of Customer Relationship Managers CRMs own key accounts and help structure this function into a scalable efficient and revenue-positive engine At present most customer engagement happens through dedicated WhatsApp groups but over the next 3-6 months we will be rolling out customer-facing digital portals to streamline processes access and support You will help shape and guide this transformation 1-6 years of experience in client servicing account management or CRM Prior experience in managing client teams at a growing company SME or family business preferred Strong Hindi English communication required must be articulate and skilled Emotionally mature and capable of balancing urgency with empathy Not afraid to be hands-on pick up the phone or lead from the front Excited by the idea of building something new not just maintaining what exists Familiar with the distribution building materials or B2B servicing space preferred Job Types Full-time Permanent Work Location In person

📌 Crm (West Bengal)
🏢 Vivre Panels
📍 West Bengal