As a member of the Support organization your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs This involves resolving post-sales non-technical customer inquiries via phone and electronic means as well as technical questions regarding the use of and troubleshooting for our Electronic Support Services A primary point of contact for customers you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues Career Level - IC4 Education Experience BE BTech MCA CA or equivalent preferred Other qualifications with adequate experience may be considered 5 years relevant working experience Functional Technical Knowledge Skills Must have good understanding of the following Oracle Cloud Financials version 12 capabilities We are looking for a techno-functional person who has real-time hands-on functional product and or technical experience and or worked with L2 or L3 level support and or having equivalent knowledge We expect candidate to have 1 Strong business processes knowledge and concepts 2 Implementation Support experience on either of the area - a ERP - Cloud Financial Modules like GL AP AR FA IBY PA CST ZX and PSA or b HCM - Core HR Benefits Absence T L Payroll Compensation Talent Management or c SCM - Inventory OM Procurement Candidate must have hands on experience minimum in any of the 5 modules on the above pillars 3 Ability to relate the product functionality to business processes and thus offer implementation advices to customers on how to meet their various business scenarios using Oracle Cloud Financials 4 Technically Strong with Expert Skills in SQL PLSQL OTBI BIP FRS reports FBDI ADFDI BPM workflows ADF Faces BI Extract for FTP Payment Integration and Personalisation 5 Ability to relate the product functionality to business processes and thus offer implementation advice to customers on how to meet their various business scenarios using Oracle Cloud 6 Strong problem solving skills 7 Strong Customer interactions and service orientation so you can understand customer s critical situations and accordingly provide the response and mobilise the organisational resources while setting realistic expectations to customers 8 Strong operations management and innovation orientation so you can continually improve the processes methods tools and utilities 9 Strong team player so you leverage each other s strengths You will be engaged in collaboration with peers within across the teams often 10 Strong learning orientation so you keep abreast of the emerging business models processes applications product solutions product features technology features - and use this learning to deliver value to customers on a daily basis 11 High flexibility so you remain agile in a fast changing business and organisational environment 12 Create and maintain appropriate documentation for architecture design technical implementation support and test activities Personal Attributes 1 Self driven and result oriented 2 Strong problem solving analytical skills 3 Strong customer support and relation skills 4 Effective communication verbal and written 5 Focus on relationships internal and external 6 Strong willingness to learn new things and share them with others 7 Influencing negotiating 8 Team player 9 Customer focused 10 Confident and decisive 11 Values Expertise maintaining skilled expertise in own discipline 12 Enthusiasm 13 Flexibility 14 Organizational skills 15 Values and enjoys coaching knowledge transfer ability 16 Values and enjoys teaching technical courses Note Shift working is mandatory Candidate should be open to work in evening and night shifts on rotation basis Career Level - IC3 IC4 IC5