JOB DESCRIPTION Serve as an emerging member of an 55IP Global Application Tech Production Support team to provide technical assistance to 55IP and JPMorgan clients You re ready to gain the skills and experience needed to grow within your role and advance your career and we have the perfect opportunity for you As a Technical Support Engineer II at JPMorgan Chase within the AWM - 55IP the mission of this role is to be a part of team of technologists toward supporting next-level solutions that will impact a fast growing business The ideal candidate for this role has in-depth experience in design of support systems processes developing mentoring a team of engineers and serving client requests The candidate will employ latest technologies data management and security practices in all aspects of application support monitoring Critical thinking clear communication and collaboration will be key to the success of this role Job Responsibilities Support the application systems and the technologies associated with the daily operations of the business in a timely manner ensuring a reliable and scalable production environment Responsible accountable for triaging and escalating production issue causing outages Adhere to processes company policies required to deliver high quality services to clients partners Required qualifications capabilities and skills 5-7 years of profession experience with at least 3 years in Production Support Degree in Computer Science or equivalent practical experience in related technical field Robust understanding and knowledge of cloud services SaaS IaaS PaaS Web-based applications and IT infrastructure Working knowledge in one or more general purpose programming languages such as Python shell scripting Advanced skills in monitoring administering Linux systems Database server monitoring including intermediate-level understanding of SQL Experience in supporting Web based applications Nginx WebSphere Apache Tomcat Mule Understand source control techniques and or familiar with Git BitBucket Proficient in technology toolkits as ServiceNow Jira Splunk Monitoring tools like Dynatrace AWS Cloudwatch Datadog Geneos and job scheduling tools like Airflow Autosys and Control-M Preferred qualifications capabilities and skills Familiar with site reliability concepts principles and practices Familiar with observability such as white and black box monitoring service level objective alerting and telemetry collection using tools such as Grafana Dynatrace Datadog Splunk and others General knowledge of financial services industry preferred ABOUT US