Position Type Full timeType Of Hire Experienced relevant combo of work and education Education Desired Bachelor of Computer EngineeringTravel Percentage 0 Dotnet debugging Application support Are you curious motivated and forward-thinking At FIS you ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology Our talented people empower us and we believe in being part of a team that is open collaborative entrepreneurial passionate and above all fun About the team Ambit Asset Finance is a configurable end-to-end leasing and financing process management solution It supports all asset-types and multinational operations helping eliminate dependency on disparate legacy systems for increased operational efficiency and reduced total cost of ownership About the role As part of your role you should be quality-focused and take ownership of situations and tasks You will challenge team members on the requirements feature value and impact on team velocity You will be proactive in learning new things research best solutions for the requirement What you will be doing As a Product Support Representative-L3 team your daily work will be to assist the Ambit Asset Finance clients issues debug those and provide the solution and enhancing the existing functionality of the product Assist CX teams with technical setup of the AF application - specifically assisting CX to get the application loaded locally Act as the point of contact within a global support structure for diagnosis and resolution of incidents Working with your clients to document their current business processes procedures and work practices with the aim of identifying areas of improvement in system functionality and processes The expectation is that you will be a SME in both the product and your clients business processes to ensure that the product meets your clients current requirements and future growth plans Increase your clients efficient use of the software by suggesting optimal business practices designing and implementing functional solutions to address business process and procedural shortcomings Proactively helping to prevent future problems by developing and documenting new initiatives and processes and highlighting any potential defects you may find What you bring 7 to 10 Years of experience in IT Industry Good Experience in Application Programming Interface API ASP NET C C NET C Sharp Programming Language Debugging Microsoft Azure Object-Oriented Development Power Shell Scripting Structured Query Language SQL Oracle Web APIs REST Good Experience in a technical support role is essential with a strong and unrelenting dedication to customer success is imperative Experience with relational databases Microsoft SQL Server and Oracle Experience with APIs AZURE Powershell memory dumps event logs good to have Experience with reading C and a good understanding of Object-oriented development would be highly desirable Added bonus if you have Experience in Accounting or Leasing would be highly beneficial Previous programming experience will stand you to good stead when analysing complex financial issues Note This is not a developer role What we offer you Attractive benefits including private medical cover dental cover and travel insurance A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities A up-to-date international work environment and a dedicated and motivated team A work environment built on collaboration flexibility and respect A broad range of professional education and personal development possibilities - FIS is your final career step Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients For specific information on how FIS protects personal information online please see the Online Privacy Notice Sourcing Model Recruitment at FIS works primarily on a direct sourcing model a relatively small portion of our hiring is through recruitment agencies FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings our employees or any other part of our company pridepass