Greetings from Synergy Resource Solutions www synergyresource co in a leading recruitment consultancy firm We are hiring for our client a leading multi-brand premium retail company in field of eyewear having 7 retail stores in prime locations of Ahmedabad head office at C G Road Designation Customer Relation Executive Sector Retail Location CG Road Experience 2 years Mon to Saturday - 10 AM - 8 PM Monday - Saturday Salary 24000 - 27000 Role Ensure outstanding customer satisfaction by maintaining robust working relationships Guide and lead team members to deliver products services that meet or exceed the customer requirements Handle client issues throughout the implementation life cycle in a timely and accurate fashion Provide proper refund and compensation to customers on time Maintain complete and accurate customer correspondence data Develop and update client related reports Managing client relationships to build a reputation for excellent service and generate repeat business Identify and develop problem solving methodologies to resolve customer issues Having knowledge of social media platforms Assist customers with the help of Mail and live chat Required Skills Strong analytical and problem-solving skills Good organizational and communication skills Candidates preferred from the Retail Industry Candidates matching this requirement can share their updated resume with details of their present salary expectations notice period