ROLES RESPONSIBILITIES ServiceNow ITOM Specialist Design implement and maintain ServiceNow ITOM solutions including Discovery Service Mapping Event Management and CMDB Develop and customize integrations with various IT systems using REST SOAP and other APIs Troubleshoot issues within the ITOM modules and ensure data integrity in the CMDB Collaborate with stakeholders to gather requirements and translate them into technical solutions on the ServiceNow platform Proficient in JavaScript GlideScript and other ServiceNow scripting adhering to best practices Experience in ITIL processes and robust analytical and problem-solving skills are essential EXPERIENCE 4 5-6 Years SKILLS Primary Skill Cloud Service Incident Management Sub Skill s Cloud Service Incident Management Additional Skill s Servicenow Cloud Service Incident Management Cloud Service Manager Infrastructure Support