Key Responsibilities Supervise a team of customer service executives handling calls chats and emails with a primary focus on inbound call quality and responsiveness Monitor daily team performance track KPIs TAT CSAT first response resolution time and ensure adherence to SLAs Provide coaching feedback and support to team members to improve communication quality product knowledge and complaint resolution Act as the point of escalation for complex or unresolved customer issues Conduct regular call audits performance reviews and prepare weekly performance reports for the management Coordinate with internal departments grievance legal claims to ensure customer issues are addressed efficiently Assist in onboarding and training of current team members Drive team motivation and maintain a culture of empathy accuracy and customer-first mindset Job Types Full-time Permanent Pay 40 000 00 - 60 000 00 per month Benefits Health insurance Schedule Day shift Rotational shift Work Location In person

📌 Customer Service Team Leader (Gujarat)
🏢 Chinmay Finlease
📍 Gujarat