Reservation Handling Receive and process reservations from customers through various channels such as phone calls emails online booking systems and in-person interactions Assist customers in selecting suitable options based on their preferences and needs Customer Service Provide excellent customer service by addressing customer inquiries concerns and requests related to reservations Ensure that customers receive accurate and detailed information about their bookings including rates availability policies and services Booking Management Maintain an organized system to manage reservations ensuring that all bookings are accurately recorded and updated in the system Monitor room availability flight schedules or other services to ensure accurate and up-to-date information is provided to customers Up-selling and Cross-selling Identify opportunities to offer customers additional services or upgrades to enhance their experience and increase revenue for the business Reservation Modifications and Cancellations Assist customers with modifying or canceling their reservations as per the company s policies Handle any applicable fees or refunds associated with changes or cancellations Communication Maintain transparent and effective communication with customers and other departments within the organization to ensure accurate and timely service delivery Technical Skills Proficiently use reservation systems software and tools to process bookings check availability and manage customer information Payment Processing Handle payment processing for reservations ensuring accuracy and security in handling customer payment information Record Keeping Maintain accurate records of reservations customer interactions payments and any special requests Problem Solving Address and resolve any issues related to reservations such as discrepancies overbookings or customer dissatisfaction Team Collaboration Collaborate with other departments such as the front desk sales and housekeeping to ensure a seamless guest experience Reporting Generate reports on reservation statistics occupancy rates and revenue generated from reservations for management analysis Training and Development Stay updated on the latest industry trends technology advancements and company policies to provide accurate information to customers Sales and Promotions Promote special offers packages and promotions to customers to drive sales and enhance customer value Feedback Collection Collect feedback from customers to gauge their satisfaction and identify areas for improvement Job Type Full-time Pay 20 000 00 - 25 000 00 per month Benefits Provident Fund Experience total work 5 years Preferred Work Location On the road

📌 Reservation Executive (New Delhi)
🏢 Foxoso Hospitality
📍 New Delhi