About Us Paytm is India s leading mobile payments and financial services distribution company Pioneer of the mobile QR payments revolution in India Paytm builds technologies that help small businesses with payments and commerce Paytm s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology About the Role The Billing POS Integration Lead will be responsible for end-to-end management of billing POS integration processes for merchants in alignment with standardized procedures This role acts as the main coordinator among Field Sales Executives FSE Key Account Managers KAM Merchant Helpdesk MHD and Central Operations to ensure seamless compliant and productive integration experiences for merchant partners Expectations Requirements 1 Process Management Coordination Intent Capture Guide and supervise FSEs KAMs and MHD in capturing merchant intent via the standardized Intent Capture Form ensuring completeness and accuracy 2 Integration Assessment Coordinate with the Central Operations team to verify whether the merchant s billing software is already integrated with Paytm systems 3 Stakeholder Collaboration Liaise between Central Ops business technology teams and merchants Billing POS providers to drive the integration forward 4 Integrated Software Workflow 5 Facilitate approvals from business and BOSS teams for integrated software 6 Coordinate with the team to disable API and generate the Merchant Key 7 Ensure the Merchant Key is made available to the merchant and guide them in sharing or entering the key for successful integration 8 Monitor integration status and conduct outbound confirmation calls with merchants to verify successful integration 9 Non-Integrated Software Workflow 10 Oversee Central Ops validation and ensure correct escalation to enterprise integration paytm com 11 Arrange API walkthroughs with merchants or their billing software teams 12 Coordinate staging MID creation with the business team 13 Oversee the delivery of debug devices and facilitate test transactions for successful integration 14 Ensure the merchant follows the Paytm integration checklist and support issue resolution until completion 15 Compliance Documentation - Enforce strict adherence to the accurate completion of all forms and documentation to ensure traceability audit readiness and standardization Regularly review processes and recommend improvements to streamline integration and compliance Skills Competencies 1 Strong understanding of billing POS integration processes and APIs 2 Excellent cross-functional coordination and stakeholder management 3 Superior communication skills verbal written for internal and external engagement 4 Analytical approach to problem-solving with attention to process compliance and detail 5 Ability to train mentor and supervise field teams in best practices for integration Why join us We aim at bringing half a billion Indians into the mainstream economy and everyone working here is striving to achieve that goal Our success is rooted in our people s collective energy and unwavering focus on the customers and that s how it will always be We are the largest merchant acquirer in India Compensation If you are the right fit we believe in creating wealth for you With enviable 500 mn registered users 21 mn merchants and depth of data in our ecosystem we are in a unique position to democratize credit for deserving consumers merchants - and we are committed to it India s largest digital lending story is brewing here It s your opportunity to be a part of the story