About Diversified Diversified is a global leader in audio visual and media innovation recognized for designing and building the world s most experiential environments Our award-winning team specializes in delivering solutions for the most complex large-scale and immersive installations Serving a global clientele that includes major media organizations and retailers sports and live performance venues corporate enterprises and government agencies Diversified partners with clients to create spaces that bring people together and keep them coming back What to Expect At Diversified we re on a mission to create a world without boundaries where technology enables all people to connect and experience the moments that matter wherever they choose to be With clients spanning the globe and an exciting pipeline of projects across industries Diversified offers more than just a job We offer a career path with the flexibility to grow personally and professionally wherever your ambitions take you As a Diversified associate you ll dive headfirst into big complex and rewarding projects that push the boundaries of what s possible Plus you ll enjoy a flexible work environment competitive compensation and perks and a culture that celebrates diversity and inclusion IF YOU CAN DREAM IT YOU CAN DO IT AT DIVERSIFIED Job Summary A dedicated service desk manager to be responsible for maintaining strong customer relationships and improving our services to maintain customer satisfaction Perform technical tasks such as troubleshooting technical issues and may perform administrative task such as managing team performance and checking the quality of inventory include managing projects fixing reliability issues tracking service metrics managing budgets and leading the service desk team Job Responsibilities Monitoring and managing desktop support IT services desk and VIP support functions to ensure optimal service Maintaining high performance levels for service-related processes and implementing improvement activities wherever necessary Taking ownership of critical incidents coordinating with resolution parties and establishing effective communication between stakeholders for post-incident reviews Ensuring that systems procedures and methodologies are in place to support outstanding service delivery Developing a deep understanding of projects to gain insights into the scope of service delivery Taking accountability for service delivery performance meeting customer expectations and driving future demand Analyzing third-party as well as internal processes and creating strategies for service delivery optimization Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades Providing accurate and regular reports to the management on performance of the service delivery Leading personnel management including staff recruitment performance assessment training and mentoring Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments Education Certifications Any Bachelor s Degree12 years of experience in Service Delivery with people management technical administrative or logistic concentration Required Desired Knowledge Experience and Skills Proficiency in leading both physical and virtual teams Experience in dealing with third party-provided services Operational ability in a diverse large-scale environment Exceptional customer-facing skills In-depth knowledge of escalation procedures incident management and other disciplines related to service delivery Fundamentals of ITIL Information Technology Infrastructure Library principles Expertise in people management and leadership Robust organizational skills Capacity to train and guide junior team members Ability to manage and prioritize tasks efficiently Solid resource planning and problem-solving skills Readiness to demonstrate a proactive attitude Excellent verbal and written communication skills What We Offer Along with competitive compensation you will be eligible for the following benefits Multiple medical plan for self and family Company paid Basic Life AD D Short-Term and Long-Term Disability Insurance and Employee Assistance Plan EAP Paid Time Off and Paid Holidays Commuter Shift Benefits US APAC shifts To learn more about becoming part of the Diversified team visit us at https onediversified com careers careers-at-diversified or email us at careers onediversified com Diversified is an equal opportunity employer committed to fostering an inclusive and diverse workplace All aspects of employment will be based on job requirements individual qualifications merit performance and business need We do not discriminate based on race color religion sex national origin age disability veteran status sexual orientation gender identity or any other protected characteristic under applicable law We believe in fair and equitable hiring practices and strive to create an environment where all individuals feel valued and empowered

📌 Service Desk Manager-bengaluru-india (Karnataka)
🏢 Diversified.
📍 Karnataka