Job Title Trainer and Team Coach Work Experience - 2-3 years as QA and 1 year as trainer Duties Responsibilities Recruitment and hiring to interview candidates on communication skills and voice quality Creating modules for training purposes and delivering class room training Re-audits transactions and provide feedback to the respective QAs place a corrective plan to prevent repeat errors Customer handling assessments taken for new hires post during current hire training Managing new hires whilst on the production floor delivering training modules on process and customer handling skills Managing the bottom quartile by taking them through training refreshers and constant coaching feedback on customer experience Training Need Analysis TNA of staff at regular interval Working with the QAs on the shop floor to enhance their communication and product skills to provide better results from auditing transactions Qualification Under Graduate Graduate Diploma in any discipline with 2 years call centre experience and 1 year as a QA Trainer Skill sets Required Skills Excellent communication both verbal and written English and grammar skills Strong feedback and Coaching Skills Ability to persuasively communicate to win support and buy-in from team and various other departments Presentation skills ability to communicate seamlessly Excellent comprehension of English Hindi Language Strong Customer focus People management skills to handle behaviours during training Desired Skills Leadership Skills To communicate in at least one regional languages Other Competencies Keenness to learn Demonstrates a high level of patience Confident Speaker Analytical Skills ability to analyse problems and offer solutions Exhibits integrity in all given circumstances Shows high level of commitment Enthusiastic and positive approach Job Type Full-time Pay 450 000 00 - 500 000 00 per year Benefits Provident Fund Schedule Day shift Supplemental Pay Performance bonus Work Location In person

📌 Trainer And Team Coach (Karnataka)
🏢 Shinewell
📍 Karnataka