Client Communication Engagement Handle all client emails professionally and ensure timely responses using AI-assisted drafting tools Conduct client calls to resolve queries schedule meetings and provide updates Greet and interact with clients during in-person visits or video calls maintaining a professional image Schedule and coordinate meetings prepare AI-generated agendas and take follow-up actions CRM Data Management Maintain and update client records in CRM Zoho HubSpot or similar for accurate tracking Use AI-driven CRM tools for reminders follow-ups and automated client insights Generate client status reports and dashboards using AI tools or business intelligence software AI-Driven Customer Success Utilize AI for email drafting response suggestions and chat handling to improve turnaround time Analyze client data to identify trends upselling opportunities and potential issues Prepare client reports presentations and success metrics using AI analytics tools Customer Experience Relationship Management Act as the primary point of contact for clients ensuring their queries are resolved promptly Follow up with clients post-meetings to ensure satisfaction and track action points Collaborate with sales operations and legal teams to deliver an exceptional customer experience Required Skills Qualifications Bachelor s degree in Business Marketing or related field 2-5 years of experience in Client Servicing Customer Success CRM Management Hands-on experience with AI tools for email handling reporting or CRM automation Strong communication skills for client calls and face-to-face meetings Proficiency in MS Office Google Workspace and CRM platforms Zoho HubSpot Salesforce etc Job Types Full time Permanent Fresher Pay 210 657 70 - 1 005 301 63 per year Schedule Day shift Fixed shift Supplemental Pay Overtime pay Performance bonus Quarterly bonus Yearly bonus Work Location In person

📌 Customer Success Officer -(must Have Ai Expertise) (Gujarat)
🏢 SONI & SONI
📍 Gujarat