Job Title Two-Wheeler Service Manager Location Kochi Kerala Reporting To General Manager Dealership Principal Job Summary The Two-Wheeler Service Manager is a pivotal leadership role responsible for the overall operation performance and profitability of the dealership s two-wheeler service department in Kochi Kerala This individual will lead mentor and motivate a team of service technicians and advisors ensuring the delivery of exceptional customer service efficient workshop operations and adherence to manufacturer standards The ideal candidate will possess a strong technical background proven leadership capabilities excellent customer relations skills and a deep understanding of the local market dynamics Key Responsibilities Service Operations Management Strategically plan organize and control the daily workflow within the service department to maximize efficiency productivity and service bay utilization Oversee job scheduling technician dispatch and quality control of all service and repair work ensuring adherence to manufacturer guidelines and dealership standards Implement and monitor key performance indicators KPIs such as labor efficiency comeback rates repair order cycle time and customer satisfaction scores Manage and optimize the flow of spare parts collaborating closely with the parts department to ensure availability and minimize downtime Maintain a safe clean and organized workshop environment ensuring compliance with all local safety regulations and company policies Implement and enforce environmental best practices for waste disposal and resource management Team Leadership Development Recruit train develop and retain a high-performing team of service technicians and service advisors Conduct regular performance reviews provide constructive feedback and identify opportunities for professional growth and skill enhancement Foster a positive collaborative and results-oriented team culture promoting continuous learning and adherence to best practices Manage team scheduling attendance and disciplinary actions as required Customer Satisfaction Relationship Management Champion a customer-centric approach ensuring all customer interactions are handled with professionalism transparency and a focus on satisfaction Proactively address and resolve escalated customer complaints and concerns turning challenges into positive customer experiences Implement strategies to enhance the overall customer service journey from initial contact to vehicle handover Build and maintain strong long-term relationships with customers fostering loyalty and repeat business Educate customers on vehicle maintenance needs and recommended services Financial Performance Budget Management Develop monitor and manage the service department s budget ensuring the achievement of revenue gross profit and net profit targets Analyze financial reports identify trends and implement corrective actions to optimize profitability Identify and implement strategies for increasing service sales including upselling value-added services and genuine parts Manage operational costs effectively including labor consumables and utilities Ensure accurate billing timely collection of payments and proper handling of cash and credit transactions Quality Control Compliance Establish and enforce rigorous quality control processes for all repairs and services performed Ensure strict compliance with manufacturer warranty policies and procedures submitting claims accurately and promptly Stay abreast of the latest technical advancements service bulletins and recall campaigns from two-wheeler manufacturers Adhere to all local laws regulations and industry standards pertaining to vehicle service and repair Reporting Analysis Prepare and present comprehensive reports on service department performance including revenue expenses technician productivity customer satisfaction and inventory turns to the General Manager Utilize data analytics to identify areas for improvement forecast future needs and make informed business decisions Qualifications Education Bachelor s Degree or Diploma in Automobile Engineering Mechanical Engineering or a related field Experience Minimum of 3-5 years of progressive experience in a two-wheeler service environment At least 3-5 years of proven experience in a Service Manager or Assistant Service Manager role within a reputable two-wheeler dealership Solid track record of achieving financial targets and high customer satisfaction Technical Expertise In-depth knowledge of two-wheeler mechanical electrical and electronic systems Proficiency in modern diagnostic tools equipment and workshop management software DMS Familiarity with various two-wheeler brands popular in the Indian market Managerial Leadership Skills Exceptional leadership team-building and motivational abilities Strong organizational skills with the ability to prioritize and manage multiple tasks effectively Excellent problem-solving decision-making and analytical skills Ability to perform effectively under pressure and in a fast-paced workplace Communication Interpersonal Skills Outstanding verbal and written communication skills in English and Malayalam Strong negotiation and conflict resolution abilities Ability to effectively interact with customers technicians parts staff and dealership management Other Requirements Valid two-wheeler driving license Proficiency in MS Office Suite Excel Word PowerPoint A passion for the two-wheeler industry and a commitment to continuous learning To Apply Interested and qualified candidates are invited to call submit their updated resume to Hr Assistant-(phone hidden) Job Type Full-time Pay 30 000 00 - 50 000 00 per month Benefits Health insurance Provident Fund Work Location In person

📌 Service Manager (Kerala)
🏢 Vayalat Honda
📍 Kerala